Flantex

Complaints

Complaint form

For goods bought in the shop that do not conform to the order, within two years of delivery. Each complaint is entered in our complaints register, and the confirmation email states the date, the register number and the goods concerned. Repair or replacement is free of charge and completed within one month of the complaint.

Terms of sale, sections 7 and 8

The 8-character reference from the order confirmation.

The product and its dimensions, as the order confirmation lists them.

What does not conform to the order, when it appeared and how the part was used.

In euro, for a price reduction or a refund. Leave empty for repair or replacement.

Street, city and country for letters about the complaint.

Up to 5 files, 20 MB in total. PNG, JPG, WEBP, PDF, STL, STEP, STP, 3MF or OBJ.

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